Payments & Safety
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All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
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Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
Shipping & Delivery
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Dispatch time is 1-2 business days and UK standard delivery time is usually 2-4 business days following dispatch. Deliveries may be subject to postage delays, especially during busy periods or strike action.
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Shipping rates can vary depending on your region and are calculated at checkout.
Standard UK Second Class postage and packaging is £3.50. Express Delivery is available at £8.50.
We can ship internationally. For orders to the Republic of Ireland, please select the applicable shipping option at checkout.
Please contact us for other international shipping rates.The customer will pay any local customs charges.
Here are the full details of our Shipping Policy. -
Yes, we offer free shipping for UK orders over £40. The discount is applied automatically at checkout.
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Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
Please get in touch if you'd like to ship to a region not listed on our shipping options. -
A full list of all of our shipping areas can be found here.
If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.
Warranty & Repair
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All our products are subject to quality control.
Our product warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.
It does not cover defects caused by impact, improper use, or other issues that are not attributable to manufacturer defects.
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Please get in touch if you have a warranty or repair question about your item.
Returns & Refunds
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Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy. -
A refund request can be submitted within a month after the purchase is made.
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In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.
In the case when the packaging has been opened and the product has been used, you are eligible for a partial refund.
In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligible for a refund.
Please check our Terms of Service to see if you're eligible for a refund. -
All return shipping costs are handled by the customer except for in the instance where there is a manufacturing fault with the product and it is being returned under warranty, in which case, we will refund the return shipping cost.